Online Return Policy

ITEMS PURCHASED ONLINE AND SHIPPED WILL ONLY RECEIVE A STORE CREDIT (VALID ONLINE AND IN STORES). WE WILL NO LONGER ISSUE REFUNDS FOR ONLINE ORDERS. EFFECTIVE NOVEMBER 1ST 2023.

How long do I have to make a return if I'm shipping it back?
All online orders have 30 days from delivery date to return items to our stores via mail or in person.  Items shipped to us, but outside the return window will not receive store credit. It will be the responsibility of the customer to pick up or have shipped back, we will not pay for that. All return items must be in original condition; unworn, unwashed, unaltered and the tags must be attached. If items are not in new, sellable condition, return will not be accepted.

Please ship returns to: THE DRESSING ROOM RETURNS 9645 Lincolnway, Suite 115, Frankfort, Illinois 60423

ALL CLEARANCE ITEMS ARE FINAL SALE even if given/received as a gift. Sorry for any inconvenience. 

 

Do I have to pay the return shipping?
Customers are responsible for all return shipping costs. We suggest that you use a trackable and insured mail service and obtain a receipt for all shipments. Any lost or damaged returns will be the responsibility of the customer.
All return items must be in original condition; unworn, unwashed, unaltered and the tags must be attached. If items are not in new, sellable condition, return will not be accepted.

How will I get refunded if I paid with a gift card?
Online orders that were paid for with a gift card will be refunded to an online store credit. You will receive an email with the gift card information.

How long does it take to get a refund?
Please allow up to 2-3 days from the time your package was delivered to us to receive a store credit. An email will be sent to you once the return or exchange has been received and processed.

How and where do I send my return?
Package items in a container that will prevent damage to the items you are sending back, i.e. a box, plastic shipping bag. Returns should be sent along with your Reason for Return Form to the address below:

ATTN: RETURNS DEPT.
THE DRESSING ROOM

9645 LINCOLNWAY LN. SUITE 115

FRANKFORT, ILLINOIS 60423

 

In Store Return Policy

Can items ordered online be returned to the store?

Items ordered online can be returned to either of our stores. You must have a receipt and all original tags attached. Clothing must be unworn, unaltered and unwashed. You have 30 days from the date of purchase to return to either store. You can exchange the item(s) or receive a Store Credit, valid in store or online. NO REFUNDS WILL BE GIVEN.

Can CLEARANCE merchandise be returned or exchanged?

All CLEARANCE merchandise is FINAL SALE even if given/received as a gift. No exchanges can be made.

 

Gift Card Use

Can a Gift Card purchased online be used in store?

 

Gift Cards purchased online and in stores can be used either online or at any store location.

 

STORE CREDIT USE

Can a Store Credit be used online?

Store Credits can be used online and in stores. 

INTERNATIONAL ORDERS

We do not ship internationally at this time.

Sales Tax Disclosure:

We only collect sales tax on sales within Illinois where we are based. For any out of state orders, the purchaser has the obligation to pay the use tax directly to the state where the item is used as long as the item is taxable in that state.