Online Return Policy

How long do I have to make a return?
If for any reason you are not happy with your purchase, you may ship the items back within 30 days of the order shipment date for a refund back to the original form of payment. If you paid for shipping when ordering, shipping will not be refunded. No returns past the 30 days from delivery date will be accepted via mail, items will be returned to sender. If items are returned to the store, they will ONLY be refunded in the form of STORE CREDIT. NO EXCEPTIONS. We do not give refunds at our stores.

ALL CLEARANCE ITEMS ARE FINAL SALE. 

 

Do I have to pay the return shipping?
Customers are responsible for all return shipping costs. We suggest that you use a trackable and insured mail service and obtain a receipt for all shipments. Any lost or damaged returns will be the responsibility of the customer.
All return items must be in original condition; unworn, unwashed, unaltered and the tags must be attached. If items are not in new, sellable condition, return will not be accepted.

How will I get refunded if I paid with a gift card?
Online orders that were paid for with a gift certificate will be refunded to an online store credit.

How long does it take to get a refund?
Please allow up to 1 weeks from the time you mailed your order for the return to be refunded or credited. An email will be sent to you once the return or exchange has been received and processed.

How and where do I send my return?
Package items in a container that will prevent damage to the items you are sending back, i.e. a box, plastic shipping bag. Returns should be sent along with your Reason for Return Form to the address below:

ATTN: RETURNS DEPT.
THE DRESSING ROOM

9645 LINCOLNWAY LN. SUITE 115

FRANKFORT, ILLINOIS 60423

 

In Store Return Policy

Can items ordered online be returned to the store?

Items ordered online can be returned to our store. You must have a receipt and all original tags attached. Clothing must be unworn, unaltered and unwashed. Items returned in store must be brought back within 30 days of ship date. You can exchange the item(s) or receive a Store Credit, valid in store only. NO REFUNDS WILL BE GIVEN.

Can CLEARANCE merchandise be returned or exchanged?

All CLEARANCE merchandise is FINAL SALE.  No exchanges can be made.

 

Gift Certificate Use

Can a Gift Card purchased online be used in store?

Gift Cards purchased online can only be redeemed online, they are not valid in store. (We are working on this!)

Can a Gift Certificates purchased in store be used online?

Gift Certificates purchased in store cannot be used online, they are only valid in store. (We are working on this!)

STORE CREDIT USE

Can a Store Credit be used online?

Store Credits issued in store can only be used in store. 

 

INTERNATIONAL ORDERS

We do not ship internationally at this time. (We are working on this!)